ORD BizOps

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Change Planning
Program Alignment*
Our organization collects data about how well its programs/activities achieve their goals, and we're confident that the data we collect is a good reflection of how well our programs are performing.
Observable Alignment*
Our organization’s strategic plan includes measures, for which data is collected and compared.
Data Driven Flexibility*
Our organization spends time comparing data to strategic plans (ours and of the larger organization) and makes adjustments when the data is different from what we had planned.
Value Focus*
Our organization regularly plans or discusses ways to increase value to stakeholders/customers.
Customer Focus*
Our organization uses information about our customers (and their organizations) needs and patterns to do annual planning on how to work with them.

Decision-Making
Organizational Maturity*
Our leaders make decisions based on plans and organizational rules, and not on their personal preferences.
Data Driven Decision-Making*
Our organization uses the data it collects as part of its decision-making process and makes changes when the data shows that our assumptions were wrong.
Availability of Information*
It is easy for me to get accurate information that helps me do my job and report on my work progress.
Relevant Information Collection*
Our ways of collecting information about our programs/activities give us enough information to make decisions.
Meaningful Reporting*
I get data that is good enough for me to interpret and analyze, and which allows me report it in a way that can help leaders notice problems and take action to fix them.
Skilled Data Use*
When we collect data, we have knowledgeable staff who understand it, and our decision makers use that analysis to inform decisions.
Prioritization Focus*
Our leadership uses data to determine what is most important to work on, and communicates the priorities to us well.

Adoption
Resource Application*
We have a process that identifies, and requires us to consider the scope and effort of projects/new activities, even small ones, throughout our organization.
Risk Management*
Our organization plans ahead for things that might go wrong in a project or program, and we think ahead about what to do when things go wrong.
Progress Insight*
Our organization collects data that is a good reflection of how well our programs and activities achieve their goals and can adapt to unexpected changes.
Program Governance*
Our organization uses feedback and data to measure how well projects and programs are being managed (on schedule, on budget, with correct results).
Forecasting Ability*
We are confident that our way of measuring program progress is a good prediction of how well a program will perform.
Reporting Validity*
The reports and data we produce are meaningful to our leaders, and they can access it easily when they need it.
Preventative Action*
When something goes wrong, or changes unexpectedly, our organization responds in a way that fixes the problem and prevents the same problem from happening again.

Role Behavior
Staff Engagement*
Our staff is motivated and inspired by our mission: they believe that their personal goals are similar to what the organization is trying to achieve.
Conflict Management*
In our organization team members usually are able to work out disputes on their own without leaders stepping in.
Trust In Leadership*
Our staff trust that leaders are making the right decisions and making those decisions for the right reasons.
Accountable Leadership*
Leaders in our organization are held accountable and seen to be accountable to positive behaviors.
Role Clarity*
Our team knows their responsibilities, and we take time to make sure everyone understands their role in our mission.
Learning and Sharing*
Helping colleagues learn is part of our culture. If someone does not know how to do something, they can count on a colleague to teach them without being judged.
Professional Communication*
My coworkers are honest and professional when we share information. We have established ways for sharing challenges and not a culture of gossip, hearsay and venting.
Role Fulfillment*
The work-related activities I perform are defined by and within scope of my defined role.

Change Planning