You paid for the IT, but you didn’t get the “Pow!” that you wanted. Here’s the news–its’s likely not your CIO’s fault. We get better IT outcomes if we can focus on better business line accountability. “Mind the Gap” lays out the problem, from failing to get Persistent Business Integration across the IT Lifecyle, to the failure to be specific in the value of the service the IT supports–if we don’t define the utility we expect, we can’t expect to reap the utility. Download now and contact us for a consultation if this is a problem you and your team faces.