MPS’s Quality Management System (QMS) was recently certified by the International Organization for Standardization (ISO) – internationally recognized as the gold standard for quality management. ISO-9001-2008 certification means that MPS maintains a QMS that adheres to the best practices as prescribed by ISO.
The requirements for ISO certification are stringent, and the process arduous, culminating in an intense 3-day audit. According to MPS staffer Wes Cronkite, who, along with Hoor Jangda, worked for over a year to prepare for the certification, “Many firms bring in external resources to obtain an ISO certification. At MPS we did it in-house, working with our internal management team. Our firm’s commitment to a quality, process-based corporate structure has long been in place so we decided to document and translate what we were already doing in a manner which enabled us to gain the certification. We simply built on our existing strategy and structure.”
The ISO certification ensures that quality permeates our organization at all levels: from hiring and performance management, to business development and service offerings, all the way through to client delivery and follow-through. At MPS we are proud of our Quality Management System, which is designed to fulfill our firm’s commitment to public service.